1. Introduction
c222, accessible at c222.wine, is an online gaming and sports betting platform serving players in Pakistan. We take privacy seriously — not as a regulatory checkbox but as a genuine commitment to the people who trust us with their information and their money.
This Privacy Policy tells you everything you need to know about how c222 handles personal data. It applies to all services offered through the c222 platform including sports betting, live cricket wagering, football betting, Aviator, card games, fishing games, and all promotional programmes. It applies regardless of whether you access c222 through a desktop browser or a mobile device.
By registering an account on c222 or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. If anything here is unclear, contact us at support@c222.wine before proceeding.
This Privacy Policy should be read alongside c222's Terms and Conditions and Responsible Gaming policy, both of which are incorporated by reference.
2. Personal Data We Collect
c222 collects personal data through several channels: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from payment processors and identity verification services where required.
Information you provide directly to c222:
- Full legal name (as it appears on your CNIC)
- Date of birth (to verify age eligibility — you must be 18 or older)
- Pakistani mobile phone number and/or email address
- CNIC number (for KYC verification purposes)
- Username and account password (stored in hashed, non-reversible form)
- Correspondence with c222 customer support
Information generated automatically when you use c222:
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Pages visited on c222, time spent, and navigation patterns
- Betting history, game sessions, wagering amounts, and outcomes
- Login timestamps and session duration
- Cookie and tracking data (see Section 6 for full details)
Information received from third parties:
- Transaction verification data from Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners
- Identity confirmation data from KYC verification providers
- Fraud signals from payment security services
3. How c222 Uses Your Personal Data
The personal data c222 collects is used for specific, legitimate purposes. We do not use your data for purposes that would surprise you or that you haven't reasonably consented to by registering on the platform.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Name, mobile, email, password | Contractual necessity |
| Age & identity verification (KYC) | Name, date of birth, CNIC | Legal obligation |
| Processing PKR deposits & withdrawals | Payment method details, transaction data | Contractual necessity |
| Fraud prevention & security | IP address, device data, betting patterns | Legitimate interest |
| Customer support | Account info, correspondence history | Contractual necessity |
| Marketing communications | Email, mobile number, gameplay preferences | Consent (opt-in only) |
| Platform improvement & analytics | Anonymised usage data, session data | Legitimate interest |
| Responsible gaming monitoring | Deposit amounts, session duration, betting frequency | Legal obligation & legitimate interest |
c222 will only send you marketing communications if you have opted in during registration or subsequently through your account settings. You can withdraw consent for marketing communications at any time by contacting support or updating your preferences in your c222 account.
4. Payment Data and PKR Transaction Privacy
c222 processes all transactions in Pakistani Rupees (PKR) through local payment channels including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard. The privacy of your financial information is treated with the highest level of protection within the c222 platform.
When you make a deposit or withdrawal, c222 receives confirmation of the transaction from your payment provider. This confirmation includes the transaction amount, timestamp, payment method identifier (such as a partial mobile number or masked card number), and a unique transaction reference. c222 does not store full card numbers, full mobile wallet PINs, or any authentication credentials associated with your payment accounts.
Payment data is used by c222 solely for the following purposes:
- Crediting your c222 PKR wallet following a successful deposit
- Processing withdrawal requests to your verified payment method
- Verifying that withdrawals are sent to a payment method registered in your own name
- Anti-money-laundering (AML) monitoring as required by applicable regulations
- Resolving disputes related to specific transactions
c222 retains transaction records for a minimum of five years as required under standard financial compliance obligations. These records are stored in encrypted form and are accessible only to authorised c222 staff and, where legally required, to relevant regulatory or law enforcement authorities.
5. Data Sharing – Who We Share With and Why
c222 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Full stop. However, there are specific circumstances in which c222 shares data with carefully selected third parties as part of operating the platform:
Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card processing networks receive the minimum transaction data necessary to process your deposits and withdrawals. These providers are bound by their own regulatory obligations and data protection standards.
Identity verification providers — When c222 conducts KYC (Know Your Customer) verification, identity document checks may be processed through a specialised third-party verification service. This provider receives only the specific documents submitted for verification and is contractually bound to use that data solely for verification purposes.
Gaming software providers — c222's live dealer games, virtual card games, and other game content are powered by third-party gaming software providers. These providers may receive anonymised session data for game integrity and fairness auditing purposes. No personally identifiable information is shared beyond what is strictly necessary.
Fraud prevention and security services — c222 uses industry-standard fraud detection services that analyse technical signals (such as IP addresses, device fingerprints, and betting patterns) to identify potentially fraudulent or abusive activity. This data is processed under strict data processing agreements.
Legal and regulatory authorities — c222 may be required by applicable law to disclose personal data to government agencies, law enforcement bodies, or gaming regulators. c222 will comply with legally valid requests but will not disclose data beyond what is specifically required.
6. Cookies and Tracking Technologies
c222 uses cookies and similar tracking technologies on its website to make the platform work properly, to remember your preferences, and to understand how Pakistani players use the site so we can keep improving it. This section explains what cookies c222 uses and why.
A cookie is a small text file stored on your device when you visit a website. It does not execute code and cannot carry viruses. Cookies allow the c222 website to recognise your browser on subsequent visits and restore preferences or session information.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Keeps you logged in to c222 and enables core platform functions like deposits and bet placement | Session | No – platform won't work without these | |
| Remembers your language, odds format, and display settings on c222 | 12 months | Yes – settings revert each visit | |
| Anonymised data on how players navigate c222 — used to improve the platform | 24 months | Yes – opt out via cookie settings | |
| Helps detect fraudulent activity and prevents account hijacking on c222 | Session | No – required for account security |
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Note that disabling essential cookies will prevent core c222 features from working correctly. For detailed instructions on managing cookies in your specific browser, refer to your browser's help section.
c222 does not use cookies to display advertisements on third-party websites based on your c222 browsing activity.
7. How Long We Keep Your Data
c222 retains personal data only for as long as it is genuinely needed for the purpose it was collected, or as required by applicable law. The following retention periods apply:
- Active account data (name, contact details, preferences): Retained for the lifetime of your c222 account plus a reasonable period after closure for dispute resolution
- Transaction and betting records: Retained for a minimum of five years following each transaction, in line with standard financial record-keeping requirements
- KYC / identity verification documents: Retained for five years following account closure or the date of the last transaction, whichever is later
- Customer support correspondence: Retained for two years following the resolution of each case
- Technical logs (IP addresses, session data): Retained for up to 12 months unless required for longer periods in connection with an ongoing fraud or compliance investigation
- Marketing preferences: Retained until you withdraw consent or close your account
When data is no longer needed and no legal retention obligation applies, c222 deletes or anonymises it so that it can no longer be associated with any identifiable individual.
8. How c222 Secures Your Data
c222 implements multiple layers of technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. Security is not an afterthought at c222 — it is built into every part of how the platform stores and transmits data.
Technical measures in place at c222:
- 256-bit SSL/TLS encryption for all data transmitted between your device and c222's servers
- Encrypted password storage — your c222 account password is never stored in a readable format. It is hashed using industry-standard algorithms before storage
- Encrypted database storage for sensitive personal data including CNIC details and payment information
- Two-factor authentication (2FA) available on all c222 accounts — strongly recommended for all players
- Continuous fraud monitoring using automated systems that flag unusual login patterns, payment anomalies, and account access from unrecognised devices
- Regular security audits conducted by independent specialists to identify and remediate vulnerabilities
Organisational measures at c222:
- Access to personal data is restricted on a strict need-to-know basis. c222 staff can only access the data necessary for their specific role
- All c222 staff with access to personal data receive data protection training
- Data processing activities are documented and reviewed regularly
9. Your Privacy Rights as a c222 Player
c222 respects your rights over your personal data. The following rights are available to all c222 account holders. To exercise any of these rights, contact c222 at support@c222.wine with your account details and a clear description of your request.
Right to Access
Request a copy of all personal data c222 holds about you in a readable format.
Right to Correction
Request that inaccurate or incomplete personal data held by c222 be corrected promptly.
Right to Deletion
Request deletion of your personal data where c222 no longer has a legal basis to retain it.
Right to Restriction
Request that c222 restricts processing of your data in certain circumstances while a dispute is investigated.
Right to Portability
Request your personal data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to c222 processing your data for marketing purposes — your objection will be respected immediately.
c222 will respond to all privacy rights requests within 30 days. Where a request is complex or you have submitted multiple requests, this period may be extended by up to a further 60 days with notification. c222 may need to verify your identity before processing a request to protect against unauthorised data disclosure.
Note that certain data — particularly financial transaction records — may need to be retained beyond a deletion request where c222 has a legal obligation to do so. In such cases, c222 will explain which data it is retaining and the reason why.
10. Minors – Under-18 Policy
c222 is strictly an adults-only platform. You must be 18 years of age or older to register an account or use any c222 service. c222 does not knowingly collect personal data from individuals under the age of 18.
During the registration process, c222 collects your date of birth and uses this — together with KYC verification where applicable — to confirm age eligibility. Any account where the holder is subsequently found to be under 18 will be immediately closed and all deposits returned minus any amounts already wagered, in accordance with applicable regulations.
If you are a parent or guardian and believe a minor has registered on c222 using false information, please contact c222 immediately at support@c222.wine. c222 will investigate and act promptly.
c222 strongly recommends that parents and guardians use parental control software on shared devices to prevent minors from accessing online gaming platforms including c222.
11. Changes to This Privacy Policy
c222 may update this Privacy Policy from time to time to reflect changes in how we operate, changes to applicable law, or improvements to how we explain our practices. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For material changes — those that significantly affect how your personal data is used or what rights you have — c222 will make reasonable efforts to notify active account holders through in-platform messaging or email notification. However, we recommend reviewing this Privacy Policy periodically regardless.
Continued use of c222 following any update to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree with any update, you should stop using c222 and contact support to arrange account closure and data deletion where applicable.
12. Privacy Contact – How to Reach Us
For any question, concern, or formal request related to this Privacy Policy or to your personal data held by c222, please contact the c222 privacy team directly:
- Email: support@c222.wine
- Subject line: "Privacy Request – [Your c222 Username]"
- Response time: c222 aims to acknowledge all privacy requests within 48 hours and resolve them within 30 days
When submitting a privacy request, please include your registered c222 email address or mobile number, your username, and a clear description of what you are requesting. For data deletion or access requests, c222 may ask you to complete a simple identity verification step to ensure the request genuinely comes from the account holder.
If you are not satisfied with how c222 has handled a privacy complaint, you may escalate the matter through the appropriate regulatory channels in your jurisdiction. Contact c222 support for guidance on the escalation process available to you.